Privacy Policy

Ever Still Home Fragrances ("we", "us", "our") is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and applicable South African privacy legislation. This policy explains what information we collect, how we use it, and your rights regarding your data.

Information We Collect

When you place an order or contact us, we may collect the following personal information:

• Full name
• Email address
• Phone number
• Delivery address (street, suburb, city, postal code, province)
• Payment reference information (processed securely by PayFast — we do not store card details)
• Newsletter subscription email address (if provided voluntarily)

How We Use Your Information

We use your personal information only for the following purposes:

• Processing and fulfilling your order
• Communicating with you about your order status and delivery
• Sending promotional updates if you have subscribed to our newsletter (you may unsubscribe at any time)
• Responding to enquiries and customer service requests
• Complying with legal obligations

We do not use your information for any automated decision-making or profiling purposes.

Third-Party Service Providers

We share your information only with trusted third parties necessary to fulfil your order:

• PayFast — payment processing (your payment data is handled directly by PayFast under their own privacy policy)
• Courier partners — your name, phone number and delivery address are shared with our delivery service to fulfil your order
• Google Analytics — anonymous website usage measurement, such as pages visited, interactions and general device/browser information. Google Analytics does not receive your payment or delivery details from us.

We do not sell, rent or trade your personal information to any other third parties for marketing purposes.

Data Storage and Security

Your personal information is stored securely. We take reasonable technical and organisational measures to protect your data against unauthorised access, loss or misuse. However, no method of electronic transmission is completely secure and we cannot guarantee absolute security.

Retention of Information

We retain your personal information for as long as is necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are retained for a minimum of 5 years for accounting and compliance purposes.

Your Rights (POPIA)

Under POPIA, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal information (subject to legal obligations)
• Object to the processing of your personal information
• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, please contact us at info@everstill.co.za.

Cookies

Our website uses essential session storage to support the shopping basket and Google Analytics cookies to understand how visitors use the site. This helps us improve the website and products. We do not use advertising or remarketing cookies. You can control or delete cookies through your browser settings; this may affect some site features.

Google explains how it processes information from sites and apps that use its services at How Google uses information from sites or apps that use our services.

Changes to This Policy

We may update this policy from time to time. Any changes will be published on this page with a revised date. We encourage you to review this policy periodically.

Contact Us

For any privacy-related queries or to exercise your rights, contact our Information Officer at info@everstill.co.za or WhatsApp 072 397 1047.