At Ever Still Home Fragrances, we take great care in crafting and packaging every product. Your satisfaction matters to us and we will always do our best to resolve any concerns fairly and promptly.
We accept returns within 7 days of the delivery date, provided the item is:
To initiate a return, please contact us at info@everstill.co.za with your order reference number and the reason for return. We will provide you with return instructions. Items returned without prior authorisation will not be accepted.
Due to the nature of our products, the following cannot be returned:
Once your return is received and inspected, we will notify you of the outcome within 3 business days. If approved, your refund will be processed to your original payment method within 5–7 business days. Please note that your bank or payment provider may take additional time to reflect the credit.
Shipping costs are non-refundable unless the return is due to a defective or incorrect item sent by Ever Still.
If you receive a damaged, defective or incorrect item, please contact us within 48 hours of delivery at info@everstill.co.za with:
We will arrange a replacement or full refund at no cost to you, including return shipping where applicable.
We do not offer direct exchanges. If you would like a different product or fragrance, please return the original item (subject to our returns conditions) and place a new order.
This policy is in addition to your statutory rights under the South African Consumer Protection Act, 2008. Nothing in this policy limits or excludes any rights you may have under applicable law.
For all refund and return enquiries, contact us at info@everstill.co.za or WhatsApp 072 397 1047.